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Complaint Handling Procedures
- A system has been established to receive and direct complaints to the concerned departments in the company for processing.
- We are committed to inform you of your complaint resolution.
- Complaint reference number will be sent by SMS.
Coordination with the departments and competent bodies to find the best options available to resolve the complaint within the statutory period, as stipulated by the regulatory and legislative authorities.
Complaints are automatically escalated to the highest mangment level in the relevant department in the event of a delay in responding from the first recipient of the complaint after two working days. If three working days have passed without the complaint being addressed by the concerned department, the complaint will be automatically escalated to the CEO.